Effective Date: 10.4.2025
1. Who We Are
1STCYCLING LTD (“we,” “us,” or “our”) is a UK-based company offering luxury cycling tours in Croatia. Registered in England and Wales under company number 16363186. Registered office: 1STCYCLING LTD, 2nd Floor College House, 17 King Edwards Road, RUISLIP, London HA4 7AE, United Kingdom.
2. Information We Collect
We may collect and process:
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- Personal Data: Names, email addresses, phone numbers, payment details, dietary preferences, and health/accessibility requirements.
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- Technical Data: IP addresses, browser type, and device information via cookies.
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- Marketing Data: Communication preferences and responses to promotional campaigns.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Processing bookings/payments | Contractual necessity |
| Sending promotional offers | Consent or legitimate interest |
| Improving our services | Legitimate interest |
| Legal/regulatory compliance | Legal obligation |
4. Data Sharing
We may share your data with:
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- Payment processors (e.g., Stripe, PayPal)
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- Tour guides and accommodation partners in Croatia
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- Marketing platforms (e.g., Mailchimp)
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- Legal authorities if required by law
International Transfers: Data may be transferred outside the UK/EEA only with GDPR-approved safeguards.
5. Data Retention
We retain personal data:
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- For 7 years post-booking (HMRC requirements)
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- Marketing data until consent is withdrawn
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- Health data deleted immediately post-tour
6. Your Rights
Under UK GDPR, you have the right to:
Access your data Request corrections Delete data (“Right to be Forgotten”) Restrict processing Data portability Object to processing
To exercise these rights, email info@1stcycling.co.uk.
7. Security
We implement:
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- SSL encryption for online transactions
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- Password-protected systems
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- Regular security audits
8. Cookies
Our website uses cookies to:
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- Analyze traffic via Google Analytics
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- Remember login sessions
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- Tailor ads (opt-out via cookie banner)
9. Changes to This Policy
Updates will be posted here. For material changes, we’ll notify you via email.
10. Contact Us
For data-related inquiries:
Email: info@1stcycling.co.uk
Phone: +38598450603
Post: 1STCYCLING LTD, 2nd Floor College House, 17 King Edwards Road, RUISLIP, London HA4 7AE, United Kingdom
Supervisory Authority:
UK Information Commissioner’s Office (ICO) – www.ico.org.uk